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Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
We do not provide PC/Mac or other office end user devices. Our services are targeted to infrastructure directly supporting the core business operations, or operator software provider which are usually off site.
Simply put, AvantOne Managed IT Services means we take care of your entire information technology requirement as long as it is inline with our expertise, and your core business operation. At the end of the day you will have a point of contact assigned that will understand the industry, your end user experience, and is able to speak the business language in IT operations.
Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre and is often use to have peace of mind for rollbacks in specific points of time, or as a disaster recovery site in a secure, reliable fashion. AvantOne will design, and execute a plan to provide testing sessions once a month so that it will be ready when needed.
We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.
Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.
Once you have a service contract, and optionally an NDA signed with us you will have assigned a technical resource from our company that will be the central point of contact via Skype, Email, Phone, Slack or your preferred medium.
Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular project. Once contracted, your Managed IT Services will cover maintenance and support for every component of your infrastructure, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs. Please take a look at the payment plans at our site for more information.
No problem! We encourage each one of our clients to have an IT Department that can deliver support to your office infrastructure while we take care care of your core business operations.
Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. AvantOne serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!
We pride ourselves on being “ecosystem agnostic”: we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.
